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This page explains how services accessed via Welzo are regulated, who provides clinical care, and how complaints are handled.
Clinical services, prescribing, and dispensing are provided by:
Online Express Medicines Ltd is registered with the General Pharmaceutical Council (GPhC).
| GPhC Registration Number | 9010764 |
| Superintendent Pharmacist | Zahra Aliasgar Shamshudin |
| GPhC Number | 2080212 |
| Company Number | 09834329 |
| Name | Abdul Rehman Javed |
| GPhC Number | 2209045 |
| Date | 14/02/2026 |
The responsible pharmacist may change daily in accordance with GPhC requirements.
This information is updated regularly in line with pharmacy operational requirements.
Clinical services are provided by a pharmacy registered with the General Pharmaceutical Council (GPhC). Medicines supplied are subject to Medicines and Healthcare products Regulatory Agency (MHRA) oversight. Personal data is processed in accordance with UK GDPR and Information Commissioner's Office (ICO) requirements.
Personal data is processed in accordance with the UK GDPR and Data Protection Act 2018. Welzo processes data required to operate the referral platform. Online Express Medicines Ltd processes clinical data required for assessment, prescribing, and dispensing.
If your complaint relates to the Welzo website, account, payment, or the referral process, please contact Welzo directly. Welzo processes payments as part of the referral journey but does not sell or supply medicines.
| hello@welzo.com |
For full details, please see our Complaints Procedure.
If your complaint relates to the clinical assessment, a prescribing decision, or the dispensing of medication, this should be directed to the partner pharmacy, as they are solely responsible for clinical services:
| Provider | Online Express Medicines Ltd (SimplyMeds Online) |
| info@simplymedsonline.co.uk | |
| Phone | 0208 262 3252 |
| Website | simplymedsonline.co.uk |
Welzo is a trusted partner of Online Express Medicines Ltd.
Welzo has authorised its platform to be used in conjunction with clinical services provided by its partner pharmacy. Responsibility for all clinical assessments, prescribing decisions, and the dispensing of medicines provided through this website rests solely with Online Express Medicines Ltd.
Online Express Medicines Ltd is registered in England and Wales and is regulated by the General Pharmaceutical Council (GPhC). Further details of the partner pharmacy's registration and regulatory status are available on the GPhC register.